As you said above, "failed to properly explain this at the store or when calling us for assistance". I guess I wasn't clear enough when I explained what happened. The sales guy in the store I bought the phone from specifically stated that this plan was better than the verizon pritection plan that I've always had. He sold this as more convenient specifically for the reason that if anything happened and the phone was still carried in the store that this plan was superior because I could go into the store for replacement.
That is not a "failure to explain" that is complete misrepresentation. Two of you geek squad supervisors one named Michael , when asked what the fastest way to get a replacement phone was, told me to go into the store and it would be replaced then and there.riminlelubi.tk/love-at-lunch-the-prestons-book-4.php
Update on best buy's continued ridiculous customer "service": She went through the entire process only to tell me my phone was not available for replacement. Of course. She said she thought could figure it out and would call me back. To her credit, she did call me back in about 10 mins. She explained that she had some kind of computer error and the phone is available.
Continued the process with her, when giving her my shipping information I knew it was going to be a problem. I live in Boulder City, NV. She repeatedly asked if the word 'city' was in the name and had to be entered that way. After 3 times of very slowly going through my address, I also had her repeat it back to me.
Is Smartphone Insurance Worth Buying?
I specifically asked if a signature would be required for the package. She said no. This was a very specific question. I asked when the package would arrive.
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- Re: Terrible phone replacement plan!.
She said 2 business days and it should be thursday. If your employee would have known the answer to this very easy question I would have had it shipped to my office address! It's Friday today, and I had to take the day off for this. Ups has to track down the driver to see if he's still in town but most likely I will get it on Monday, at the earliest! None of this ridiculous situation is because of a misunderstanding or failure to explain.
This is blatant false sales pitch just to trick someone into getting this awful protection plan and poor training of all of your geek squad phone agents. I am sure I won't get a response to this for seveal days but I waited to respond because apparently I had some kind of hope that best buy would still come through. This is what needs to happen: A person who speaks english needs to call me and arrange for me to get a phone in the store!
This is what should have happened in the first place. This was not explained when the phone was purchased or when the plan was purchased. Right now I would rather get our money back for the insurance which is practically useless, and walk away from Best Buy forever. I feel as though we were mislead, and their protection plan is merely a scam on the consumers.
HERE’S THE PLAN: WE’VE GOT YOU COVERED
Message 1 of 9 17, Views. When signing up for the protection plan you should have gotten terms and conditions either paper or email, based on the preferences selected. But the terms and conditions do state there is a deductible for incidents just like how some other carriers charge deductibles for theirs. A mod will be by to offer assistance on how to cancel your plan. Message 2 of 9 17, Views. I did not get anything in writing. I feel this is a scam.
Terrible phone replacement plan! - Best Buy Support
No one ever told me the deductible would be that high. I should have just got a plan from Nexus for less money, less deductible, and all for double the term. Best Buy isn't even close to comparable.
Message 3 of 9 17, Views. I hope this helps. Thank you for your feedback and for taking the time to share your experience. Private Message.
Re: Cell phone insurance plan
Assurant Services Canada Inc. Register your plan. Check claim status.
File a claim. Manage monthly plans. Terms and Conditions. How long are products covered under a manufacturer's parts and labour warranty? How can I find out if my product is still under a manufacturer's warranty? How does a Geek Squad Protection Plan differ from a manufacturer's warranty? Is there a time limit on purchasing a Geek Squad Protection Plan? You have up to 30 days after you've purchased your product to buy a Geek Squad Protection Plan.
What support is available for Geek Squad Home Members?
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